The Beauty of a Multi-Point Inspection

Dec 15, 2017

Nutley (4)

The National Auto Dealer Association estimates that $1 billion of needed repairs enter and exit dealership Service Departments every year without being identified, recommended, or repaired. These needed repairs can impact customer safety or vehicle performance.

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For dealerships, this is an ongoing issue of delivering a quality experience to today’s vehicle owners. Dealerships should be inspecting every vehicle that comes into the Service Department with the right technology in place. Using a multipoint inspection (MPI) process will help to ensure a safe driving experience and in some cases, let customer know what to expect during future service visits.

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The customer should be every dealership’s top priority. Dealerships should provide complimentary inspections for every vehicle on every service visit. The customer appreciates that the dealer is checking everything about their car before it becomes a problem. Furthermore, if done properly, a service inspection can prove beneficial to multiple aspects of the customer’s dealership and ownership experience.

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When a MPI process is in place, the dealership can provide full service records, including past recommendations, in a matter of seconds. That allows technicians to better understand the vehicle ‘s history and anticipate needs based on Manufacturer recommended Service schedules.

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If customers properly understand the maintenance requirements or potential problems with their vehicle, they will be more likely to approve the repair with a trusted service advisor. If they’re confused because the service advisor cannot communicate the issue properly, they may ultimately walk away and never have the needed service work completed.

When customers come through the door for service, the vehicle owner’s safety, and convenience both need to be maximized so that repairs are handled efficiently.